10wan is built on the belief that gaming should always be entertainment — not a financial burden, not an escape, and never a compulsion. This page explains the tools, policies, and support systems we have put in place to help every player in Pakistan make informed decisions and stay in control of their experience on the platform.
Our Commitments
Responsible gaming is not a checkbox for 10wan — it is embedded into how the platform operates. Here are the six pillars of our player protection framework.
Before placing a single rupee bet, every 10wan user must pass identity verification confirming they are 21 or above. We accept CNIC, passport, and other government-issued photo ID. No verification, no real-money access — full stop.
Set daily, weekly, or monthly deposit and loss limits directly from your 10wan account settings. These limits are applied immediately when decreased and take effect after a 24-hour cooling period when increased — protecting you against impulsive changes.
Choose a session duration limit and 10wan will prompt you when that time is up. Extended play sessions can affect judgement — this tool helps you stay aware of how long you have been playing without needing to watch a clock yourself.
Take a break of between 24 hours and six weeks without permanently closing your account. During a cooling-off period your account is temporarily suspended — you cannot log in, deposit, or play. This option is ideal when you feel you need a short pause to reset.
If you feel your gaming is becoming a problem, 10wan's self-exclusion tool permanently closes your account for a minimum defined period. Self-exclusion is processed within 24 hours and, in accordance with our licensing obligations, cannot be reversed during the exclusion period.
Our support team is available around the clock via live chat and email. If you want to activate any responsible gaming tool, discuss a concern about your play, or simply ask a question, the team is available in both English and Urdu with an average response time under five minutes.
Available Tools
Every tool below is available to all registered 10wan users at no cost. You are always in control of which tools are active on your account.
Access your account at 10wan.club using your registered mobile number or email and password.
Navigate to your profile and open the "Responsible Gaming" section from the account settings menu.
Choose from deposit limits, loss limits, session reminders, cooling-off, or self-exclusion. Set your preferred parameters.
Confirm the change. Limit reductions and exclusions take effect immediately. You will receive a confirmation to your registered mobile number.
Know The Signs
Problem gambling can develop gradually. Many players in Pakistan do not realise it is happening until it has already affected their finances, relationships, or mental wellbeing. These are some of the warning signs to watch for in yourself or someone you know.
Self-Assessment
Answer these questions honestly. If you find yourself saying "yes" to more than two or three of them, it may be time to reach out for support or use 10wan's self-exclusion tool.
Have you ever spent more than you planned on 10wan or any other gaming platform in a single session?
Have you felt irritable, restless, or anxious when you were not able to access gaming platforms?
Have you ever missed sehri, roza iftar, family events, or work commitments because you were playing?
Has a family member — a parent, sibling, or spouse — expressed concern about your gaming behaviour?
Have you tried to set a spending limit for yourself but found you exceeded it within the same session?
Have you ever felt guilt or shame about the amount of time or money you spend on gaming?
Strongest Protection
Self-exclusion is the most decisive tool available on 10wan. It is designed for players who recognise that their gaming has become harmful and need a definitive break enforced by the platform. This is not a soft opt-out — it is a binding restriction applied at the account level, in compliance with our international gaming licence conditions.
Once self-exclusion is activated, your 10wan account is immediately suspended. You will not be able to log in, deposit, place bets, or access any games. 10wan will also make reasonable efforts to exclude your registered details from marketing communications for the duration of the exclusion period.
Crucially, self-exclusion data is retained even if you later submit a general data deletion request — this is a licence requirement to prevent re-registration during the exclusion period. Any balance remaining in your account at the time of self-exclusion will be secured and made available for withdrawal after completing standard identity checks once the exclusion period concludes.
Decide that you want to exclude yourself from 10wan. You can do this at any time, for any reason. You do not need to justify it. The fact that you are considering it is reason enough.
Open live chat on any 10wan page and tell the agent you want to self-exclude, or navigate to Account Settings → Responsible Gaming → Self-Exclusion. The team will guide you through the rest.
Select the minimum exclusion duration. Longer periods provide stronger protection. Our support team can advise on appropriate durations based on your circumstances.
Provide basic identity confirmation so 10wan can link the exclusion to your account record and prevent re-registration under alternative details during the exclusion period.
Your account is suspended and you receive confirmation to your registered contact details. 10wan's systems flag your registration details to prevent re-access during the exclusion period.
We strongly encourage you to use the exclusion period to reach out to professional support services in Pakistan. Our support team can direct you to appropriate resources in English or Urdu.
Play Smarter
Most players on 10wan enjoy the platform as a hobby alongside cricket watching, PSL season excitement, and weekend entertainment. These habits help keep it that way.
Decide the maximum PKR amount you are comfortable losing before you open the platform. Treat this exactly like your budget for a night out in Lahore or Karachi — once it is spent, it is spent. Use 10wan's deposit limit tool to enforce this automatically.
It is easy to lose track of time during live cricket betting or a slot session. Set a session reminder in your 10wan account so the platform notifies you when your chosen duration is up. When the alert comes, take it seriously.
Losing sessions are a normal part of any form of gambling. Depositing more specifically to win back what you have already lost is one of the clearest warning signs of problem gambling behaviour. If you catch yourself doing it, stop and log out.
Step away from the screen regularly. Extended sessions impair decision-making. A proper break — even just a cup of chai and a 15-minute walk — helps you return with a clearer head and better perspective on your play.
Avoid gaming when you are emotionally upset, financially pressured, tired, or under the influence. Decisions made in these states are rarely good ones, and gaming should never be used as a way to deal with personal or financial stress.
If you feel your gaming is affecting your relationships, finances, or mental wellbeing, talking to someone helps — whether that is a trusted family member, a friend, or a professional. You can also speak to our support team in complete confidence, in Urdu or English, at any time.
International Licensing
10wan operates under an international gaming licence issued by a recognised gaming regulatory authority. As a condition of that licence, 10wan is legally required to maintain and enforce a responsible gaming programme that meets defined international standards.
These requirements include mandatory age verification before real-money play, the provision of self-exclusion mechanisms, the implementation of deposit and loss limit tools, anti-money laundering controls, and regular reporting to the licensing authority on player welfare activities. 10wan's responsible gaming framework is audited as part of its ongoing licence compliance.
For players in Pakistan, this means you are protected by a framework that goes beyond a simple terms page — it is embedded into the legal conditions under which 10wan is permitted to operate. Any failure to uphold these standards puts 10wan's licence at risk, which is why player welfare is taken seriously at an operational, not just a policy, level.
Protecting Minors
10wan enforces a strict minimum age of 21 years. This is not advisory — it is a hard requirement enforced through mandatory KYC verification before any real-money activity is permitted. Here is what happens at each stage:
If you are a parent or guardian concerned that a minor in your household may have accessed 10wan, please contact our support team immediately via live chat. We will investigate and take appropriate action without delay.
Play With Confidence
10wan is built for players who want to enjoy cricket betting, live casino, and slots as genuine entertainment. Set your limits, use the tools, and play the way that works for you. 21+ only.
21+ only · Gambling can be addictive — play responsibly · Deposit limits available · Self-exclusion available at any time